Concierge Medicine Program | Cleveland Clinic
Concierge Medicine • Westlake, OH • Since 1921 • expanding; currently mentions locations in Florida, Nevada, Ohio, London, Toronto with five Florida locations listed locations
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Concierge Medicine Program at Cleveland Clinic Westlake Cleveland Clinic offers a Concierge Medicine Program through its Westlake location, part of the nonprofit Cleveland Clinic system. The program provides enhanced, personalized primary care with extended visit times, streamlined access, and coordinated care within the Cleveland Clinic network. - What it typically includes: - Direct access to a dedicated primary care physician within the Westlake campus. - Longer appointment times and proactive, preventive-focused care. - Same- or prioritized-day scheduling options. - Comprehensive care coordination across Cleveland Clinic services (diagnostics, specialists, and virtual care). - Enhanced access to on-site services and a streamlined patient experience. - About the provider: - Cleveland Clinic is a large nonprofit academic medical center founded in 1921, with a broad network of locations, clinics, and international operations. - Westlake is one of the U.S. locations offering the Concierge Medicine Program as part of the Cleveland Clinic family. - How to proceed: - Contact the Westlake office or Cleveland Clinic patient services for enrollment details, fees, and eligibility. - Inquire about what specific benefits, appointment scheduling, and care coordination are included at the Westlake site.
Services Offered
Technology & Equipment
Insurance & Payment
Not published.
form(s) of payment not specified in text
Languages Spoken
Not published.
Current Offers
no-obligation, no-cost meet-and-greet with physicians
FAQs
Will I be able to reach my doctor
Yes. You will be able to reach your primary concierge physician directly — on their office line during business hours and on their personal cell phone after hours.
Will my insurance cover the Concierge Medicine Program?
This is a self-pay concierge model. Annual membership fees cover a wide array of services, including all office and virtual visits. Usually, membership fees aren’t covered by insurance, but you may check with your insurer. Other care from Cleveland Clinic providers beyond the program may be covered per standard insurance terms.
Social Media
Photos
Photos published by Concierge Medicine Program | Cleveland Clinic showing the concierge medicine practice in Westlake, OH.
What Patients Say
Overall sentiment across review platforms: mixed
- ProvenExpert (Concierge Medicine of Westlake profile): No aggregate numerical rating score publicly available via major review platforms identified for Concierge Medicine of Westlake. (N/A)
Patients praise
- Concierge Medicine of Westlake (an independent practice led by Dr. Alexa Fiffick) provides personalized, unhurried care with same-day availability
- Members appreciate 24/7 direct access to their physician via phone, text, or email
- The model allows for more comprehensive and preventive care with smaller patient panels
Common complaints
- General concerns regarding staff professionalism and rudeness at the Cleveland Clinic Westlake medical campus
- Long wait times reported at certain departments within the Westlake facility
- Frustration with the scheduling and phone systems at the Westlake location
- General billing and charging concerns linked to the broader Cleveland Clinic health system
"Concierge Medicine of Westlake... will provide exceptional preventive, wellness, chronic illness, and sick care to all with a special emphasis in serving the unmet needs in women’s health."
- The Villager Newspaper Online"Their phone system is horrible. They are never able to get through on my phone. A few of the doctors assistants are very unprofessional."
- LocalityBiz (Review of Cleveland Clinic Westlake Medical Campus)Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- UH expands concierge medicine program amidst national boom - Oct 30, 2025
- UH Select Concierge Medicine Program Expands on West Side | UHGiving - May 8, 2026
- Dr. Ronald Garcia, MD - Westlake, OH - Internal Medicine - Request Appointment - Jul 28, 2025
- Dr. Patricia Gannon, MD, MPH - Westlake, OH - Internal Medicine - Request Appointment - Jun 4, 2026
- Why Northeast Ohio Men Avoid Preventive Care — And What It Costs - Jun 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
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