Optum
Laboratory Services • Williamstown, MA
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
Services Offered
Technology & Equipment
Team
Insurance & Payment
Not published.
Languages Spoken
Not published.
FAQs
What kinds of tests can Optum Lab perform?
A variety of tests from basic metabolic panels to drug testing and thyroid panels; includes blood glucose, CBC, CMP, urinalysis, A1C, etc.
Commitments
Social Media
Photos
Photos published by Optum showing the laboratory services practice in Williamstown, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- Optum Lab Draw Station (Bethpage, NY): 3.6/5 (41 reviews)
- Optum Lab Draw Station (Fishkill, NY): 3.7/5 (3 reviews)
- Optum Urgent Care (Vineland, NJ): 4.5/5 (1,660 reviews)
- Optum Urgent Care (Wall, NJ): 4.5/5 (929 reviews)
Patients praise
- Efficient care in some urgent care settings
- Skilled phlebotomists in certain locations
- Friendly and helpful staff experiences reported by some patients
Common complaints
- Difficulties with phone communication and reaching staff directly
- Long wait times for appointments and lab services
- Instances of perceived rude or unhelpful customer service from staff members
- Frustration regarding appointment scheduling and accessibility
- Concerns about continuity of care and responsiveness to medical needs
"Most commonly, they [patients] cited intense difficulty with Optum’s phone system, which no longer allows patients to call their doctor’s office directly. Instead, patients are sent to a call center with wait times that can extend to several hours."
- Times Union, reporting on a community survey by U.S. Rep. Pat Ryan regarding Optum Health facilities"The phlebotomist seemed annoyed in general... That said, it was obvious after drawing my blood that she was very skilled at it."
- Patient review for Optum Lab Draw Station, Bethpage, NYSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Pediatric Urgent Care in Williamstown | Walk-In Clinic - Jan 13, 2026
- Drug Test - Williamstown, NJ - Health Street - Jan 28, 2026
- Medical Lab Scientist | Williamstown | JobLeads.com - Jul 9, 2026
- Visby Medical launches at-home PCR test for STIs - Fast Company - Nov 12, 2025
Information sourced from the clinic's website as of July 11, 2026.
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