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Orthopedics | Windham Hospital clinic

Orthopedics | Windham Hospital

Orthopedics • Windham, CT

3.0/5(492 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

About

Windham Hospital in Willimantic, Connecticut is a private, nonprofit community hospital with about 130 beds and affiliated with Hartford HealthCare. It provides orthopedic services, including MAKO robotic-assisted surgery (noted as achieving 500 MAKO cases by Dr. Biren Chokski and team). The hospital has a history dating to 1933, emphasizes quality care in orthopedics among other services (cardiology, emergency, imaging, women's health), and operates within a broader nonprofit healthcare system. Recent highlights include recognition for stroke care (Get With The Guidelines Stroke Gold Plus).

Services Offered

  • Orthopedics
  • Hand and Upper Extremity
  • Total Joint Care
  • Sports Medicine
  • Physical Therapy
  • Advanced Imaging
  • Mako robotic arm-assisted surgery
  • Total hip replacement
  • Total knee replacement

Technology & Equipment

  • Mako robotic arm-assisted surgery
  • advanced imaging

Insurance & Payment

  • Blue Cross and Blue Shield
  • Aetna Institutes of Quality®

Awarded Advanced Gold Seal of Approval for Quality and Safety; Blue Distinction Center recognition for total hip and total knee replacement; Aetna Institute of Quality designation

Languages Spoken

Not published.

FAQs

To connect with one of our Orthopedic Specialists call

855.494.4636

Awards & Accreditations

  • Advanced Gold Seal of Approval by The Joint Commission for Knee and Hip Replacement
  • Advanced Gold Seal of Approval for Quality and Safety (Joint Commission)
  • Blue Distinction Center for total hip and total knee replacement
  • Aetna Institutes of Quality®

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems): 3 out of 5 (Overall hospital rating - star rating, 2019) (484 completed surveys (2019))
  • Google My Business (Rehabilitation Network): 3 out of 5 (8 reviews)

Patients praise

  • Five-star recipient for total knee and hip replacements from Healthgrades
  • Recognized as a Blue Distinction Center for total hip and total knee replacement
  • Recipient of Patient Safety Excellence Award for reducing surgical complications
  • Instances of personalized, caring service from specific medical staff reported by patients

Common complaints

  • Complaints regarding incorrect diagnoses and failure to listen to patient concerns
  • Criticism of office staff regarding rude behavior and poor scheduling/cancellation practices
  • Concerns about billing practices (e.g., complex charge codes)
  • Staffing concerns (e.g., high patient-to-nurse ratios)
  • Dissatisfaction with physical therapy environment and parking accessibility

"Ended up extremely ill, for much longer than necessary, due to an incorrect diagnosis and a complete refusal to listen to the patient."

- Healthgrades patient review

"I just want to thank Eileen Lucas -Brooks for the time, effort, and care that you gave me during my occupational therapy. You are the best at what you do."

- Patient review of Rehabilitation Network (Storrs, CT)

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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