Mass General Brigham Express Care
Urgent Care • Amherst, MA • Since 1994
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Mass General Brigham (MGB) is a nonprofit, integrated health system based in Greater Boston, formed in 1994 (formerly Partners HealthCare). It centers on two major academic hospitals—Massachusetts General Hospital and Brigham and Women’s Hospital—plus affiliated hospitals, home care, urgent care, and a health plan. MGB is a principal teaching affiliate of Harvard Medical School and operates about 82,000 employees with roughly $20B in operating revenue (as of 2024). The system has faced regulatory scrutiny over costs and expansion, and underwent restructuring with nonclinical layoffs in 2025. Its stated headquarters are in Somerville, MA, with multiple facilities in the Boston area.
Services Offered
Insurance & Payment
Not published.
Cooley Dickinson is contracted with most major insurance companies; verify with carrier for referrals/preauthorization
Languages Spoken
Not published.
FAQs
What services are offered at this location?
Urgent care services, walk-in care, sports and camp physicals, occupational medicine services including DOT physicals and drug screening exams, blood draw labs, imaging, same-day non-urgent care.
What are the hours for Mass General Brigham Express Care (Amherst)?
8:00 a.m.–8:00 p.m.
Do I need an appointment to visit the Amherst Express Care center?
This is a walk-in urgent care center with no appointment necessary.
What services are offered at this location besides urgent care?
Routine health care services such as sports and camp physicals and access to Occupational Medicine services including DOT physicals and drug screening exams.
Who can be seen at this location?
Adults and children 18 months and older.
How can I schedule an appointment or check availability?
Schedule appointment (opens external link); check for available appointments via Patient Gateway.
What is the billing information for this location?
This location is considered a physician office location. Services are typically billed to your health insurance plan as a physician or nurse practitioner office visit.
Is Cooley Dickinson contracted with insurance providers?
Cooley Dickinson is contracted with most major insurance companies; check with your carrier for referral or preauthorization requirements.
Is there 24/7 virtual care available?
Yes, there is 24/7 Virtual Care; learn more about 24/7 Virtual Care.
Photos
Photos published by Mass General Brigham Express Care showing the urgent care practice in Amherst, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.1 star rating (90 reviews)
Patients praise
- Walk-in/urgent care access with no appointment necessary (described by organization listings)
- Services include urgent care, labs/imaging, and options for acute care/outpatient support
Common complaints
- Long waits and staff/reception issues leading to delays
- Negative clinician/patient interaction experiences (e.g., perceived unprofessionalism or lack of listening)
- Refusal of antibiotics / perceived lack of appropriate treatment in a review
"“I waited 3 hours just for them to tell me ‘you need to see your primary physician we can’t do anything for you’ useless.”"
- Birdeye review (Cooley Dickinson Urgent Care Amherst)"“Both of the other patients were being seen for the same things I was… The PA was nice, but the receptionist didn’t seem to care…”"
- LocalityBiz review (Cooley Dickinson Urgent Care Amherst)"“The medical systems are getting worse and worse… I will not be going here again.”"
- LocalityBiz review (Cooley Dickinson Urgent Care Amherst)Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Dr. Kinga K Pluta, MD - Hadley, MA - Internal Medicine, Pediatrics - May 2, 2026
- ConvenientMD Urgent Care to Host Ribbon Cutting Ceremony - Amherst Area Chamber of Commerce - Dec 10, 2025
- AI chatbot used by MGB is getting thousands of appointments - May 9, 2026
- CVS and MGB want to collaborate to provide primary care - Jul 31, 2025
- Mass General Brigham and CVS primary care partnership moves closer to reality - Jun 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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