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Primary Care | Coppell, Texas clinic

Primary Care | Coppell, Texas

Internal Medicine • Coppell, TX

4.7/5(924 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

About

Primary Care at UT Southwestern Medical Center in Coppell, Texas offers primary and preventive care including well visits, physicals, immunizations, and management of chronic illnesses such as diabetes and high blood pressure. The clinic provides pediatric and adolescent care, women's health services, onsite phlebotomy and imaging, and virtual visits. Care is delivered by physicians, advanced practice nurses, and physician assistants.

Services Offered

  • Primary and preventive care
  • Well visits and physicals
  • Immunizations for adults and children
  • Care for common illnesses
  • Chronic illness management (such as for diabetes, high blood pressure, high cholesterol, and arthritis)
  • Pediatric and adolescent care
  • Women’s health care (including annual exams and Pap smears)
  • Onsite draw station/phlebotomy area
  • Onsite imaging
  • Video visits (virtual care)

Team

  • Zachary Botone - M.D.
  • Utsw Coppell Primary Care Providers - Team

Insurance & Payment

Not published.

Credit or debit card only

Languages Spoken

  • Spanish (Family Medicine Access for Spanish-speaking patients)

FAQs

What services are offered at the Coppell primary care clinic?

Providers, primary and preventive care, well visits and physicals, immunizations for adults and children, care for common illnesses, chronic illness management, pediatric and adolescent care, women’s health care, onsite draw station/phlebotomy, onsite imaging, and virtual care.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Questcare Medical Clinic): 4.4/5 (259 reviews)
  • Irving Coppell Primary Care and Pediatrics: 4.66/5 (108 reviews)
  • Total Health Primary Care: 4.7/5 (245 reviews)
  • Healthgrades (Dr. Jon Cook): 4.9/5 (88 reviews)
  • Healthline (Dr. Diana Coxsey): 4.9/5 (178 reviews)
  • WebMD (Dr. Steven Swaldi): 4.5/5 (23 ratings)
  • US News (Dr. Mini Thomas): 5/5 (19 reviews)
  • WebMD (Leigh Lynde): 3.0/5 (4 ratings)

Patients praise

  • Providers described as compassionate, attentive listeners, and knowledgeable
  • Efficient and friendly staff at certain practices
  • High patient satisfaction for specific long-term doctors (e.g., Dr. Cook, Dr. Coxsey, Dr. Thomas)
  • Easy communication and follow-up via patient portals like MyChart for some providers

Common complaints

  • Long wait times for appointments and in the office
  • Issues with medical billing, insurance verification, and unexpected charges
  • Difficulty getting timely responses regarding test results or prescription refills
  • Reports of unprofessional, inattentive, or rude front desk staff
  • Concerns about the thoroughness of examinations, particularly during annual physicals

"Allison, the doctor, her “bedside manner” is amazing. She talks to you not at you. She isn’t in a rush to get you in and out."

- Birdeye (Questcare Medical Clinic)

"This was definitely one of my worst experiences at the doctor. Don't go to this cooperation, they just want your money."

- Promallu (Total Health Primary Care)

"No-nonsense and caring doctor, he does not rush the patient, takes time to answer all the questions... the front desk can come across as a bit less than friendly."

- Healthgrades (Dr. Jon Cook)

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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