MaineHealth Laboratory Services
Laboratory Services • Portland, ME • Since 1976
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
NorDx is a nonprofit regional laboratory under MaineHealth that provides comprehensive, cost-effective lab services to hospitals, physician practices, post-acute care, managed care organizations, and employer groups across the Northeast. Headquartered in Scarborough, Maine (HQ: 301A US Route 1, Scarborough, ME 04074), NorDx employs about 168 people and operates three offices (two in the United States—Scarborough, ME; one in Scarborough, Ontario, Canada). The organization emphasizes high-quality, innovative laboratory services and strong customer support. Key points relevant to MaineHealth Laboratory Services in Portland: - NorDx collaborates with MaineHealth and other regional partners to deliver diagnostic lab services, including operations related to Maine Medical Center’s Portland area. - Leadership transition: Kelly (Gagne) Brown appointed Director of Laboratory Operations for Maine Medical Center’s Portland and surrounding sites, indicating an ongoing integration of NorDx services with MaineHealth facilities in Portland. - Notable advances: NorDx announced a milestone in Jan 2026 for implementing fully automated tissue trimming and sectioning in anatomic pathology, reflecting a focus on advanced, efficient diagnostics. Contact and access: - General inquiries: nordx_account_managers@mainehealth.org - Phone: 800-773-5814 or 207-396-7830 - Website: mainehealth.org/nordx Why this matters for MaineHealth Laboratory Services in Portland: - NorDx serves as a key regional lab partner within the MaineHealth network, supporting diagnostic services for Portland and affiliated facilities. - The leadership transition and imaging/pathology automation updates signal enhanced capabilities and closer integration with MaineHealth’s Portland operations.
Services Offered
Insurance & Payment
Not published.
Languages Spoken
Not published.
FAQs
What laboratory services do you offer?
Laboratory services help screen for specific conditions and identify important health care information. MaineHealth offers comprehensive laboratory services, from routine blood work to specialty testing.
Where are MaineHealth Laboratory Services located?
MaineHealth Laboratory Services are offered in multiple locations, including Bath, Boothbay Harbor, Biddeford, Brunswick, Topsham, and more.
Is the Bath MaineHealth Lab open?
MaineHealth Lab Bath at 108 Centre Street in Bath is temporarily closed while we work to identify a more convenient location in the local community.
How can I arrange a lab test?
Talk to your primary care provider if you think you need a lab test.
Social Media
Photos
Photos published by MaineHealth Laboratory Services showing the laboratory services practice in Portland, ME.
What Patients Say
Overall sentiment across review platforms: mixed
- Momentary Labs (CMS HCAHPS data): 3 out of 5 stars (based on 514 HCAHPS patient surveys) (514)
- Yelp (MaineHealth brand): 2.4 out of 5 stars (112)
- Birdeye (MaineHealth Access To Care, Portland): 3.2 out of 5 stars (55)
Patients praise
- Helpful and supportive staff in specific departments
- Fast service for some emergency cases
- Competent nursing care reported by some patients
Common complaints
- Long wait times, particularly in emergency and lab settings
- Dissatisfaction with billing and coding processes leading to collection issues
- Reports of poor communication between staff and patients
- Mixed feedback regarding staff demeanor, including reports of rude interactions
- Concerns about facility cleanliness in certain areas
"Absolutely the worst medical experience in my life! Waiting time is unbelievably long."
- Virtuous Reviews"Charged for medical services I did not receive one year after paying my bill... I have sent my bank statements and proof of payment."
- Better Business Bureau"I owe the staff at MMC so much love and gratitude for taking care of me for my surgery last November. They all rock from my surgeon to my nursing team."
- YelpSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- NorDx | MaineHealth adopts first-in-the nation technology for processing tissue samples | MaineHealth - Jan 1, 2026
- High-tech imaging and tissue processing installed at two health systems - Jan 23, 2026
- Digital Pathology and Live Microscopy: Improving Population Health in Maine - Spectrum Healthcare Partners - Nov 12, 2025
- MaineHealth adopts first-in-the nation technology for processing tissue samples - Daily Bulldog - Jan 30, 2026
- Dismayed by MaineHealth lab closure in Bath | Letter - Jan 21, 2026
Information sourced from the clinic's website as of July 11, 2026.
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