Northern Light Mercy Laboratory
Laboratory Services • Portland, ME • Since 1918
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Northern Light Mercy Hospital (Portland) is a nonprofit acute care hospital established in 1918, affiliated with the Sisters of Mercy of the Americas. It operates 230–240 inpatient beds and is located in Portland, Maine, with multiple Maine offices (HQ at 175 Fore River Parkway). The organization emphasizes compassionate, accessible care and community benefits, including nearly $12M annually in unreimbursed/pro-bono services, education, and prevention outreach. It has about 240 employees, annual revenue around $18.7M, and total funding of about $650k (notably grants in 2021). Contact: 207-879-3000.
Services Offered
Insurance & Payment
Not published.
Languages Spoken
Not published.
FAQs
Hours of Operation
7 am - 5 pm
Social Media
Photos
Photos published by Northern Light Mercy Laboratory showing the laboratory services practice in Portland, ME.
What Patients Say
Overall sentiment across review platforms: positive
- CMS HCAHPS/Momentary Labs: 4 out of 5 stars (based on HCAHPS data) (649 patients (in referenced dataset))
- Vivian Health: 4.9 out of 5 stars (7 reviews)
Patients praise
- Generally efficient and welcoming environment for laboratory services (often referenced via NorDx)
- Strong nurse and doctor communication scores
- High patient willingness to recommend the facility (often reported at 85%+)
- Effective and compassionate care reported in patient ratings
Common complaints
- Occasional dissatisfaction regarding medication refill processes and administrative responsiveness
- Mixed feedback on hospital cleanliness compared to national averages
"We chose Mercy Hospital at Riverside and our experience was EXCELLENT 5 STAR QUALITY !! From the security guards, the initial contact interviewer, the triage ..."
- Yelp review"I've gone days and weeks without refills for medications they put me on. ... Everytime I need a refill it's a problem and when you call up and ask about it your given a attitude."
- ComplaintsBoard user reviewSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Northern Light Mercy Laboratory in Portland, ME - Yahoo Local - Oct 20, 2025
- Northern Light Mercy Hospital - Northern Light Health - Jun 4, 2026
- Northern Light Mercy Hospital - State St. - MapQuest - Nov 23, 2025
- [PDF] Quest Ambulatory Location Laboratory Order Process - Nov 3, 2025
- Northern Light Mercy Hospital to add outpatient care at Rock Row - Apr 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
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