Mercy Behavioral Health
Behavioral Health • Springfield, MO • Since 1891
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
- Mercy Hospital Springfield is a U.S. medical practice and healthcare facility serving southwest Missouri and northwest Arkansas, with a long-standing tradition of care dating back over 130 years. - It operates as a public medical practice, headquartered in the United States, and is part of the Mercy network. Primary contact: (417) 820-2000. - The organization emphasizes patient satisfaction and has earned hospital recognitions. Its workforce comprises 59 employees (recent growth). Key leaders include Sandhya Samavedam (Director, Neurocritical Care Unit) and Brandy Henson (Director of Patient Logistics). - Notable details: founded in 1891; industry is Medical Practices; LinkedIn presence exists; broad departmental distribution across medical, operations, and administrative roles.
Services Offered
Insurance & Payment
Not published.
Languages Spoken
Not published.
FAQs
What are Mercy Behavioral Health Springfield's hours?
Hours: By appointment only. Please call to schedule.
Social Media
Photos
Photos published by Mercy Behavioral Health showing the behavioral health practice in Springfield, MO.
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 3.0/5.0 (8 reviews)
- Birdeye: 4.0/5.0 (6 reviews)
- Better Business Bureau: 1.6/5.0 ((General Mercy Hospital BBB listing))
- Yelp (General Mercy Hospital): 1.8/5.0 (96 reviews)
- Rehab.com (Mercy Clinic Psychiatry): 3.77/5.0 (31 reviews)
Patients praise
- some patients report excellent, compassionate, and highly helpful care from specific doctors and psychologists
- positive experiences with front-desk staff at specific locations being kind and respectful
- praise for effective long-term treatment and improved mental health outcomes
- positive mention of spacious, well-lit waiting areas helping to reduce anxiety
Common complaints
- reports of unprofessional, rude, or dismissive staff and receptionists
- complaints regarding long hold times and poor communication regarding appointments
- concerns about patient intake processes, including feeling ignored or having needs minimized during a crisis
- negative experiences with administrative procedures, such as unexpected appointment cancellations or difficulty with refunds
- claims of impersonal treatment or being treated like a number
"The lady who answered the phone when I called to ask some basic questions was EXTREMELY hateful and rude."
- Rehab.com user review"My psychiatrist Dr. Sharma is phenomenal. We’ve really built a strong foundation for the mental health therapy I need and I’m fortunate to have a caring psychiatrist with a great sense of humor that genuinely cares about my well being."
- Rehab.com user review"They drop me for no reason. They just made no more appt... In my opinions they dump me like the tarsh."
- Birdeye user reviewSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- 2026 Dynamic Dozen No. 2: Mercy Springfield Communities | Springfield Business Journal - May 15, 2026
- Open For Business: Mercy Clinic Primary Care – Springfield East Republic Road | Springfield Business Journal - May 8, 2026
- How Mercy virtually serves 85% of behavioral health patients in hospitals - Becker’s Behavioral Health - Dec 15, 2025
- Local hospital hosting men’s health events | Local | springfieldnewssun.com - May 14, 2026
- Mercy opens $32M emergency department | Springfield Business Journal - Nov 18, 2025
Information sourced from the clinic's website as of July 11, 2026.
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