Primary and Preventive Care | Baystate Health
Primary Care • Springfield, MA • Since 1873
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Baystate Health is a nonprofit, academic integrated healthcare system headquartered in Springfield, MA. It operates primarily in Western Massachusetts and provides comprehensive primary and preventive care through: - Baystate Medical Practices: a multi-specialty group with over 700 physicians across 40 care locations, delivering primary care services as part of a broader network. - Health New England (HMO): a regional plan covering residents in parts of Massachusetts and neighboring states, supporting access to preventive and primary care. - Flagship hospital: Baystate Medical Center, the region’s only Level I trauma center, supporting extensive specialty services alongside primary care integration. - System scope: four acute-care hospitals (over 1,000 licensed beds) and a broad network of clinics, with a mission as a nonprofit, community-oriented health system founded in 1873. Key facts: - Location: Springfield, Massachusetts, USA - Services: Primary and preventive care within a larger, nonprofit academic health system - Network: 40 care locations (Baystate Medical Practices) and Health New England HMO - Contact: Main office at 280 Chestnut Street, Springfield, MA 01199; Phone +1 (413) 794-0000
Services Offered
Not published.
Insurance & Payment
Not published.
Languages Spoken
Not published.
Social Media
Photos
Photos published by Primary and Preventive Care | Baystate Health showing the primary care practice in Springfield, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 4.7/5 for some individual physicians, though overall practice ratings vary widely (87 reviews (Yelp))
Patients praise
- Some patients report positive, long-term relationships with specific providers
- Appreciation for expert and compassionate care from certain staff members
- Convenience for routine urgent care services noted by some patients
Common complaints
- Difficulties scheduling appointments and long wait times for primary care providers
- Complaints regarding unprofessional or dismissive staff attitude
- Issues with billing systems and communication of charges
- Difficulties with administrative tasks and follow-up care
"My partner still goes here and his recent experience for the past 3 months has also been very unprofessional, for example it took a whole month to get paperwork back that they couldn’t find at first."
- LocalityBiz Review"Been a patient here since I was a baby... it seems nearly impossible to get in with their primary care doctor who’s been nothing but the best... I refuse to see any other provider in this office as they are always dismissive."
- LocalityBiz Review"Dr. Sadaya-Conda is the best primary care physician I've had in my 65 years. She is thorough, knowledgeable, kind, and actually takes the time to explain, ask questions, etc."
- Springfield Primary Care ReviewsSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Baystate Health Expands Primary Care Network - Health Care News - May 1, 2026
- Kayla R. Lusnia - Physician Assistant in Springfield, MA - May 14, 2026
- Baystate Health Expands Primary Care Network in Western MA and Northern CT - World Today Journal - May 3, 2026
- Baystate Health expands services in Springfield and CT | WWLP - May 2, 2026
- Baystate Health expands medical services in Ware - Feb 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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