Baystate Endocrinology
Endocrinology • Springfield, MA • Since 1873
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Baystate Endocrinology is part of the Baystate Health system, a nonprofit, academic healthcare organization based in Springfield, MA. Baystate Health operates multiple hospitals and a large physician network in Western Massachusetts, focusing on comprehensive medical services, including subspecialty care such as endocrinology. The system’s flagship is Baystate Medical Center, a Level I trauma center, with extensive inpatient and outpatient services through its Baystate Medical Practices physician group and affiliated facilities. For exact clinic locations, appointment details, and physicians, please check Baystate Health’s official site or contact their main line.
Services Offered
Insurance & Payment
Multiple bill payment options, Most insurance programs accepted, Pay My Bill
Languages Spoken
Not published.
FAQs
What are the clinic hours?
- Monday: 8 am - 5 pm - Tuesday: 8 am - 5 pm - Wednesday: 8 am - 5 pm - Thursday: 8 am - 5 pm - Friday: 8 am - 5 pm - Saturday: Closed - Sunday: Closed
Social Media
Photos
Photos published by Baystate Endocrinology showing the endocrinology practice in Springfield, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades: Dr. Cecilia Lozier generally receives high ratings (e.g., 5.0 on Healthgrades with 11 reviews), though one negative review was noted on another platform (11 reviews for Dr. Lozier on Healthgrades)
- WebMD: Dr. Roxanne Natalia Wilkins has a 5.0 rating (10 reviews on WebMD)
- WebMD: Dr. Issra Jamal has a 5.0 rating (Not specified, but multiple positive reviews present)
Patients praise
- Highly knowledgeable and professional providers
- Friendly, courteous, and competent office staff
- Effective and professional communication regarding complex conditions like diabetes
- Satisfaction with the care provided by specific individual practitioners
Common complaints
- Some patients have reported feeling dismissed or ignored during appointments
- Concerns regarding rude staff or providers, or a lack of bedside manner
- Frustration with computer-focused interactions during visits, which can feel impersonal
- Complaints about specific treatment approaches or perceived lack of thorough investigation
"I am disheartened and frustrated with the care we received from Dr. Boney and I would not recommend her to any parent looking for a compassionate and empathetic endocrinologist."
- Healthgrades review of Dr. Charlotte Boney"Roxanne is one of the best providers I have every had and I appreciate her knowledge, friendliness and professionalism!"
- WebMD review of Roxanne Natalia Wilkins, CNP"She is a nice person but clueless and refuses to look beyond blood work... has caused me needless suffering for months now."
- WebMD review of Dr. Cecilia LozierSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Baystate Endocrinology to Host Free World Diabetes Day Health Fair on Nov. 14 - Health Care News - Nov 11, 2025
- Families reeling from Baystate Health decision to end gender care for youth | CAI - Apr 2, 2026
- Baystate Health Expands Primary Care Network - Health Care News - May 1, 2026
- Baystate Health expands services in Springfield and CT | WWLP - May 2, 2026
- Dr. Barbara Greco, MD, Nephrologist | Springfield, MA | WebMD - Mar 17, 2026
Information sourced from the clinic's website as of July 11, 2026.
Other endocrinology clinics in Springfield
Comparing your options?
See other endocrinology clinics in Springfield, or search the full directory by insurance, ratings, and more.
