Baystate Health
Behavioral Health • Springfield, MA
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
Services Offered
Technology & Equipment
Team
Insurance & Payment
Not published.
Languages Spoken
Not published.
Social Media
Photos
Photos published by Baystate Health showing the behavioral health practice in Springfield, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- BBB (Burrell Behavioral Health): 1.14/5 stars
- Rehab.com (BHG Springfield Treatment Center): 4.2/5 stars (55 reviews)
- Birdeye (Lakeland Behavioral Health): 2.0/5 stars (337 reviews)
- BestProsInTown (Lincoln Prairie Behavioral Health Center): Mixed (No specific star rating provided) (101 reviews)
- StartYourRecovery (Gateway Foundation): 5/5 stars (226 reviews)
Patients praise
- Staff described as caring, empathetic, and professional in specific instances
- Life-saving support and effective treatment outcomes for many individuals in recovery programs
- Helpful peer support communities and structured therapy environments
- Improved quality of life and stability reported by successful participants
Common complaints
- Billing inaccuracies and collections issues
- Poor communication and unresponsiveness to patient inquiries
- Long wait times and scheduling difficulties
- Perceived lack of care, empathy, or unprofessional staff demeanor
- Specific concerns about medication management and administrative errors
- Inadequate support for specialized needs (e.g., single parents, trauma-informed care)
- Reports of unsafe, overcrowded, or unhygienic environments at some inpatient facilities
"Tried again(stupid me) in 2023 for same type of psychiatrist....they only match you with the next name on their list. Left a voice message with a question in nursing...Never returned call."
- BBB Review for Burrell Behavioral Health"This place is saving lives every day, a day at a time! Although there are times it's crowded, and the costs are very high."
- Rehab.com Review for BHG Springfield Treatment Center"If I could give this place 0 I would it’s been 20 yrs since I spent 10 months here and it was truly one of the worst experiences of my life."
- LocalityBiz Review for Lakeland Behavioral HealthSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Springfield Community Mental Health Center | Envision Unlimited - Sep 19, 2025
- Centerstone Springfield - S. Park - Apr 23, 2026
- Centerstone opens Springfield Youth Resiliency Campus - Centerstone - Apr 10, 2026
- Springfield community mental health center to open - Springfield Business Journal - Oct 29, 2025
- Springfield, MA | Northeast Health Services - Mar 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
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